← Work
Operations · Delivery
Service delivery system
I redesigned the project delivery setup for a multi-service company.
WorkProcess and project management structure
ArtifactAnonymized process maps
ProofWritten recommendation from the Chief of Staff
Anonymized process map
Project
Project delivery.
The company was working across several service lines.
I worked on the project management structure and delivery process.
Work
Process and responsibilities.
Process
Mapped how work moved through delivery.
Responsibilities
Defined ownership across the process.
Project setup
Worked on the supporting project management structure.
Process map views will be added here
Result
Written recommendation.
The company’s Chief of Staff said the work helped stabilize operations and improve the project management structure.
The recommendation also mentions clearer responsibilities and better visibility across the team.